MakeMyTrip AI Assistant
MakeMyTrip, one of India’s leading online travel platforms, has taken a giant leap forward with the launch of its GenAI-powered Trip Planning Assistant. This innovative tool promises to make trip planning easier, faster, and more accessible for millions of Indian travelers—whether they live in metro cities or small towns.
Unlike traditional travel booking apps, this AI assistant is designed to feel more like a personal travel expert you can talk to in English, Hindi, and soon, other Indian languages. This inclusivity could completely reshape the way people across India plan and book their journeys.
What Makes This AI Travel Assistant Different?
This isn’t just a simple chatbot or a search feature—it’s a smart travel companion that guides users through every step, from finding inspiration to confirming bookings.
Here’s what makes it stand out:
1. Conversational Travel Planning
No more clicking through endless menus or filling out long forms. With simple voice or text commands, you can tell the assistant exactly what you’re looking for—just like chatting with a real travel consultant.
Example: You could ask, “Where can I go in August for a relaxing holiday with my kids?” or even say in Hindi, “Mujhe Udaipur mein 3-star hotel 3500 ke budget mein chahiye.”
2. From Inspiration to Instant Booking
Most AI travel tools help you find ideas but stop there. MakeMyTrip’s assistant lets you plan, customize, and confirm your trip—all in the same chat window. That means you can go from “I feel like going to Goa” to having your tickets and hotel booked in minutes.
3. Multimodal Inputs for Maximum Flexibility
You can communicate with the AI through voice, text, images, or even videos. Want to show the assistant a beach photo you saw on Instagram? Just upload it, and it will suggest matching destinations in India or abroad.
4. Specialist AI Agents for Every Need
Behind the scenes, MakeMyTrip has built a network of specialized AI agents for different travel needs—flights, hotels, holidays, ground transport, visas, and forex. Each one is trained to give you accurate, relevant, and up-to-date recommendations.
A Big Win for Language Accessibility in Travel
One of the most groundbreaking features is multi-language support. The assistant works in English and Hindi right now, with more Indian languages coming soon.
This is a game-changer for travelers in Tier-2 and Tier-3 cities—the “Bharat heartland”—where many people prefer to search and book in their native tongue.
By breaking down the English-only barrier, MakeMyTrip is making online travel booking inclusive for everyone, not just English speakers.
How Indian Travelers Benefit?
Here’s what travelers can expect when using this new AI assistant:
Ask questions in your own language—English, Hindi, or more in the future.
Get personalized suggestions based on real-time prices, availability, and your preferences.
Edit your itinerary instantly during the same conversation.
Book your entire trip without switching apps or websites.
Access post-booking support for checking status, making changes, or cancellations—right in the chat.
This all-in-one experience turns trip planning into a fun and stress-free process.
The Technology Behind the Innovation
Sanjay Mohan, Group CTO at MakeMyTrip, revealed that the assistant is powered by custom language models, semantic search, and a multi-agent AI system.
This tech stack enables complex tasks such as:
Creating complete travel itineraries.
Coordinating flights, hotels, and activities in one plan.
Verifying real-time availability and pricing.
It’s a highly localized AI system built specifically to meet the needs of Indian travelers—something generic global AI tools often miss.
Why It Stands Out in the Global Travel Market
Companies like Google and Expedia have launched AI travel planners, but MakeMyTrip’s version is different because it is:
Deeply localized for Indian users.
Fully conversational from inspiration to booking.
Multilingual with regional language focus.
This blend of technology, convenience, and inclusivity gives MakeMyTrip a strong advantage, especially in a country as linguistically diverse as India.
The Future of Travel in India
With more languages on the way and constant AI improvements, this assistant could become the go-to travel planner for millions. It’s not just a tech upgrade—it’s a step toward making travel accessible, enjoyable, and personalized for everyone in India.
For travelers, this means less time stressing over logistics and more time enjoying the journey.