Over 5,000 BT customers have reported issues after a system outage this morning, leaving most unable to access their emails and some experiencing broadband connectivity problems.
BT Email Outage:
Thousands of BT customers are facing issues this morning, with most unable to access their emails and some struggling with broadband connectivity.Since 5 AM, over 5,000 customers have reported issues on Downdetector, mainly about trouble accessing emails, while some are also facing internet connectivity problems. Frustrated users have turned to X to reach out to BT, complaining that the company hasn’t acknowledged the outage.
One user asked BT, “The email servers are down, and there’s no response on your chat. What’s going on?” Another questioned, “Why is BT Mail down, and why isn’t there any update on your website?” A third user added, “Hi, can you explain why there’s no pinned message here about the issue and when it will be fixed?”
One frustrated customer on Downdetector said they had been facing issues for 90 minutes, adding, “90 minutes and still nothing. Not good enough, BT.”
Responding to another customer locked out of their emails, one user said, “So frustrating, right? I accessed my emails fine this morning, but then I got a message saying, ‘Please wait for the messages to load,’ followed by a DNS server error. I’ve tried everything—clearing cookies, flushing DNS—but nothing is working. The servers must be down.”
According to Downdetector, most complaints are about email issues, with 92% of users unable to access their BT emails. Around 7% are facing broadband problems, while 1% are having trouble with BT’s website.
BT later apologized and advised customers to use mobile data instead of WiFi to access their emails. The company said they are looking into the issue and confirmed that no other BT services are affected.
A BT spokesperson said, “We know some customers can’t access their emails through webmail or the app. We’re investigating the issue and apologize for the inconvenience. Customers can try switching off WiFi and using mobile data instead. No other BT services are affected.
